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Care Opinion

Feel like I am getting nowhere

Posted By thubanzw76

"Feel like I am getting nowhere"

About: Crosshouse Hospital / Ear, Nose & Throat

(as a service user),

have been waiting eight weeks with out hearing any thing about my appointment for My tonsillectomy ans adenoiectomy there was a Ct scan done which was marked urgent and this was done over a month ago an when calling this has still not been viewed or another letter from ent I first had appointment in November this is now eight weeks ans this operation was meant to be urgent. I have been referred to occupational health an they do not want me to return to work till operation and recovery is completed the longer this takes I am on verge or losing job this case was marked urgent an still 8 weeks I feel I am getting nowhere 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/01/2018 at 15:10
Published on Care Opinion on 17/01/2018 at 00:07

picture of Eunice Goodwin

Dear thubanzw76,

I am sorry, you must be getting very anxious; not only do you have an operation hanging over you, but the possibility of losing your job too. I am also sorry you feel like you are getting nowhere. I will be happy to find out what the situation is with your operation if you want to contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk.

I look forward to speaking with you,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by thubanzw76 (a service user)

I also have obstructive sleep apnoea ans due to these problems this is getting worse when. I first had a capa machine it cause me to be sick ans I felt suffercated when wearing this so it was sent back now cause of these throat an nose problems I am chocking alot on sleep an waking up trying to breath so this making me scared as well

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/01/2018 at 12:03
Published on Care Opinion at 12:06

picture of Eunice Goodwin

Dear thubanzw76,

Thank you for contacting me off-line. I hope the response has been helpful to clarify the situation. I think it is fair to say that you are not alone in believing you have been put on the list for an operation before it happens. The surgeon needs all the facts in front of them before a decision to operate, hopefully for you, this will be decided next week. I hope your consultation goes well and clarifies the way forward for you,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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