This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Really supported, safe place, staff who listen.

Posted By Trijz69

"Really supported, safe place, staff who listen."

About: One Recovery Bucks / Aylesbury

(as a staff member posting for a patient/service user),

Since I have been in services (for 2 years) I have had a really good relationship with my keyworker (Nicola) but I have also had a lot of support from other staff members  I have met through doing groups (Andrew and Kim). And since the drop in workers have been here (Ollie, Amy and Stuart) I have felt really supported and they have made me feel that I can talk to them. Because of this I am using the drop in service a lot more, I know I can come to a safe, confidential space to talk to someone about anything I need to.

I also feel really supported by Becky, I have been able to speak to her about my current situations which I am really struggling with and she gave me the time to speak to her openly and honestly and really listened and whenever I see her she takes the time to check in with me. I have known her since she worked on reception when the service was ACT so it's nice to have someone to talk to that has known me a long time.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tracy Braddock, Service Manager, Inclusion 6 years ago
Tracy Braddock
Service Manager,
Inclusion

Submitted on 11/01/2018 at 14:06
Published on Care Opinion at 14:08


Thank you so much for taking time to feedback, hearing your experience is really valuable for us. It's good to hear that you have found all our staff helpful I am really proud to manage such a dedicated and professional team. Regardless of staff grade our aim is that all staff really live and practice our core values; creating a safe space, being caring and taking time to listen is key to this. So I will ensure staff especially Becky hears your feedback.

It's useful to hear your feedback about the open access drop-ins, I am glad to here that these are now meeting your needs within our new service One Recovery Bucks. Keep accessing what you find useful and getting the support that is on offer.

All the very best.

Tracy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k