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"Scary visit to gyny. dept."

About: Macclesfield District General Hospital / Gynaecology

Being 55 and having an irregular bleed I was referred for further investigation.

Having left Breast cancer behind some 10 years ago, I was fully aware of what they were looking for and what it meant. The consultant and 2 supporting nurses were superb! Caring, patient centred in approach whilst completing a thorough and professionally manAged biopsy and Examination, I could not recommend the facility more. They dealt so well with me as I presented as a gibberish heap!

My only concern is the booking. I never received any written communication, text or letter. It was a fluke I was in to take the call.

I have just gone to the PO over a week later to pay £2 for a letter with no postage paid...... the appointment letter.

A text had come for the previous week 22nd, I was on way to Macc for what I believed was this appointment, as I received call for 29th. It actually was for MRI...... texts need to say where they have come from/ you can reply. I had cancelled an MRI appointment assuming the text was for this falling at the same time

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Responses

Response from Macclesfield District General Hospital 6 years ago
Macclesfield District General Hospital
Submitted on 16/01/2018 at 14:46
Published on nhs.uk at 16:02


Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital.

I have sent on the positive comments about our Gynaecology team to the relevant department and I am sure they will be pleased to read your comments.

If you would like to discuss the text messages, letter etc that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net

The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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