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Care Opinion

Treatment

Posted By Chris2736281047-910173749201

"Treatment"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I called nhs24 doctor refused to come out and see me when I had a serious migraine (I am a chronic migraine suffer) and also when my chest was seriously tight I have asthma also the doctor expected me to walk 4 hours for an out of hours appointment.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 15/01/2018 at 08:33
Published on Care Opinion at 11:43

picture of Shona Lawrence

Hi Chris

Thanks for sharing your experience on Care Opinion. I am sorry to learn you suffer from migraine headaches and I appreciate that these can be extremely debilitating.

Your story has been tagged to NHS 24, however I note you reference that you called an NHS 24 doctor. It may be helpful to explain that the Out of Hours GP's are employed by the local Health Boards, not by NHS 24, therefore your story would require to be shared with your local Health Board so that they can respond. I have asked the Care Opinion Team to do this for you.

Should you have any specific feedback on how your actual call to NHS 24 was managed, then I would be pleased to hear from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I do wish you well.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Ben Simmons, Development and Engagement Officer, Care Opinion 6 years ago
Ben Simmons
Development and Engagement Officer,
Care Opinion

Submitted on 15/01/2018 at 11:45
Published on Care Opinion at 11:46

picture of Ben Simmons

Hi Chris,

Thanks again for sharing your story. Just letting you know that we have also shared your story with the out-of-hours service at Forth Valley after Shona got in touch.

I hope you're feeling better,

Kind regards,

Ben

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Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 16/01/2018 at 13:46
Published on Care Opinion on 17/01/2018 at 00:01

picture of Pauline Donnelly

Hi Chris

Many thanks for taking the time to get in touch to share you experience. It must have been a very difficult time for you, I am so sorry that this was your experience.

I was wondering if I could ask you to get in touch with me as I would like to investigate further the difficulties you had using the Out of Hours Service. You can contact me, Pauline Marland, 01324 566523 or alternatively you can email me on p.marland@nhs.net

I look forward to hearing from you.

Kindest regards

Pauline Marland

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