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Brilliant

Story from nhs.uk

"Brilliant"

About: Royal Free Hospital / Maternity

I received excellent care under extremely difficult conditions for the hospital staff. I was looked after at the Early Pregnancy Unit, the SAU Unit and then 106 Surgical Recovery Ward. I was at the hospital from 4th-5th January 2018 for an Ectopic Pregnancy.

The staff were under immense pressure due to the sheer number of patients and a very busy A&E (15 hour wait). I just wanted to express my gratitude to all staff as every single person that I came across was absolutely lovely. The staff never stop and are so professional and caring. I left the hospital with nothing but admiration for them! The hospital should be so proud.

Thank you so much!

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Responses

Response from Royal Free Hospital 6 years ago
Royal Free Hospital

Submitted on 18/01/2018 at 12:55
Published on nhs.uk at 14:01

Hello

Thank you for taking the time to leave feedback, I am especially grateful as you were with us under very difficult circumstances.

I can honestly say we are immensely proud of the staff that work here, they show professionalism and compassion and I am pleased you left us with admiration for them.

I will pass your kind words onto the staff.

With Best Wishes

Richard

Richard Chester - deputy director of patient experience

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