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"service at the outpatients department"

About: Newark Hospital / Rheumatology

I've put up with Newark hospital since 2013 your CQC report always requires improvement but nothing gets done.

Went for a rheumatology appointment on second follow-up within three months congratulations for the first time in five years that you've managed to fit somebody in within the timeframe the consultant asked for.

The last time a consultant asked to review me with in six months I waited a year for an appointment.

During the last visit like all visits to rheumatology where I'm being treated for lupus and have inflammation of the joints Very little was discussed with me I feel you completely ignore the pain all my choices you sent me don't treat when you me with respect.

You would write to my GP and request that she issue pain relief on your behalf her comment was she might as well be doing your job for you.

During my time on do you get decided to continuously reduce the steroids but have not put any other anti-inflammatory drugs in place leave me tired and in pain and at times unable to move.

On turning up for the appointment waiting room with standing room only.

There was one chair where an elderly person just got out of

Warfarin clinic was on so most of the patient waiting on the blood knowing full well that I have to wait after my appointment to have blood taken.

I have never known a hospital so poorly run or a hospital that cannot take blood.

I'm taking blood you are in my experience the worst I've ever seen.

Refused to stay for for appointment for a consultation that would last less than 20 minutes with no further treatment and at least an hour wait for blood test.

It's like stepping into the third world.

So back to no treatment I'd rather go to vets then be to continue to be treated by you

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Responses

Response from Katie Harris, Patient Experience Facilitator, Sherwood Forest Hospitals NHS Foundation Trust 6 years ago
Katie Harris
Patient Experience Facilitator,
Sherwood Forest Hospitals NHS Foundation Trust
Submitted on 10/01/2018 at 16:24
Published on Care Opinion at 16:32


Thank you for taking the time to provide your feedback. I am sorry that the services provided were not as you would expect as it is always our aim to provide a quality and effective service. This saddens me that you have felt this way since 2013, in order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact a member of our Patient Experience Team on 01623 672222 or email pet@sfh-tr.nhs.uk, the Patient Experience Office is open Monday to Friday, 8:30am to 6pm and Saturday 9am to 1pm.

Kind Regards

Katie Harris - Patient Experience Facilitator

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