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"My mother's care"

About: Victoria Hospital (Kirkcaldy)

(as a relative),

I would like to take this opportunity to thank everyone who was involved in my mothers care after she was admitted to the Victoria  hospital over the festive period.   My mum became unwell very quickly, had a home visit from her Gp and was admitted to ADU1 at the Victoria hospital  by ambulance.   The service from the Gp and Paramedics was excellent.   Very professional, very quick and very caring. ADU1 was exceptionally busy and we did have to wait (what felt like to us) long periods of time between being admitted, seeing a Dr, diagnosis, treatment etc.   However again all care that was given was very professional and very caring.   Everyone was working extremely hard.     Mum was admitted to ADU 2 and eventually a bed in ward 52.   Again the care was excellent.   Unfortunately mums condition deteriorated and she was  transferred to HDU.   The staff in 52  responded quickly to mums deteriorating condition. The nightshift had just come on duty and again their level of professionalism was excellent. HDU care was second to none.   In an ideal world this would be the care all patients receive.   Mum fortunately became well enough to be transferred back to 52 for Christmas and has since been discharged home.   The care not only my Mother received but the support my Father, myself, my sister and brother  received was commendable. We would like to take this opportunity to say a huge thanks to everyone involved in my mothers care.   We appreciate the difficulties the NHS is facing, how busy services are but we can only sing the praises of everyone who looked after mum.   Thanks again.

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Responses

Response from Wendy Hutchison, Clinical Nurse Manager, Emergency Care Directorate, NHS Fife 6 years ago
Wendy Hutchison
Clinical Nurse Manager, Emergency Care Directorate,
NHS Fife
Submitted on 18/01/2018 at 10:08
Published on Care Opinion at 15:23


Dear Commendable,

Thank you for taking the time to provide us with such positive feedback. As a team it is really heartening to hear we are providing a professional standard of care while working in what is currently challenging times.

I will pass this feedback on to my team and on their behalf they appreciate these comments and wish your Mother well in her recovery.

Kind Regards

Wendy

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Response from Gillian Malone, Interim Head of Nursing, Emergency Care, NHS Fife 6 years ago
Gillian Malone
Interim Head of Nursing, Emergency Care,
NHS Fife
Submitted on 18/01/2018 at 17:18
Published on Care Opinion at 18:30


picture of Gillian Malone

Dear Commendable

Thank you for providing us with such positive feedback in relation to your Mother's recent stay in the Victoria Hospital; it is always lovely to hear when we deliver a standard of care that meets the expectations of the patient and their family.

Your comments have been shared with the team in Admissions Unit 2.

Please pass on our wishes to your Mother as she continues to recover at home,

Kind Regards

Gillian

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