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"Unsmiling, unfriendly and dismissive."

About: Royal Devon & Exeter Hospital (Wonford) / Neurology

Waited for just over 4 months for this appointment for neurology outpatients, OK, I understand that etc, however it isn't anywhere near the purported 49.25 days it states on this website for the length of time you have to wait for your first appt.(I realise it's a mean figure). We were offered an appointment at RD&E because despite living in Torbay, it was the first available. We were also assured that the consultant would be able to see the results of a recent CT and MRI scan.

What an utter waste of time. Apart from the fact that the consultant was dismissive and actually rather rude, he could not see the scans. Part way through a clinic nurse barged into the consult to discuss with workmen about fixing a light. Disgusting treatment, left in excruciating pain. I wouldn't wish this on anyone.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 6 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 10/01/2018 at 16:27
Published on nhs.uk at 17:31


Thank you for taking the time to provide your feedback. We are very sorry to hear of your experience and we would welcome the opportunity to discuss this further with you. In order for us to fully investigate your concerns and address the issues you have raised, we would be grateful if you could contact out PALS department on 01392 402093 so that they can take some further details from you. We hope to hear from you soon so that these matters can be resolved. Once again, we are very sorry for your experience.

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