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Disappointing care on the ward

Posted By gardenman

"Disappointing care on the ward"

About: Beatson West of Scotland Cancer Centre

(as the patient),

During my stay I found that the nursing care was disappointing with a  general lack of understanding or  interest in patient welfare. Compassion and respect for patients was  generally lacking. One nurse came into ward announcing that they hate their job and was counting the hours till their shift ended! I thought that medication was seriously  disorganised and poorly co-ordinated. My visitors were  not welcomed on the ward and it seemed that visitors were considered to be an irritation that nursing staff merely had to tolerate. Family and friends visiting were therefore  met outside the ward and taken up to the wonderful Wellness centre on the 4th floor which proved to be  a beacon of excellence during my 6 x week stay.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/01/2018 at 09:27
Published on Care Opinion at 09:31

picture of Nicole McInally

Dear Gardenman

Thank you for taking the time to post on Care Opinion.

I am saddened to read about your experience at the Beatson. I have shared your post with Elaine Burt, who is the Chief Nurse for Regional Services. Elaine has asked if you can get in touch with your personal details so that we can look into this further. I would be grateful if you could email me at Nicole.McInally@ggc.scot.nhs.uk and quote the reference: 456816?

Many thanks

Nicole

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 6 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 15/01/2018 at 15:37
Published on Care Opinion at 16:10

Dear Gardenman

We were extremely disappointed to read this post and sincerely apologise for this experience of care. We have shared your post with staff locally. Although we have been unable to identify the specific area, we will take action to address as this is not the standard we expect of our teams.

If you would like us to look into this further can you please contact Nicole (Nicole.McInally@ggc.scot.nhs.uk) with your personal details.

Kind Regards

Elaine Burt

Chief Nurse – Regional Services

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