"Disappointed"

Got a quick appointment with doctor, and was recommended X-rays before further treatment. Was recommended stronger over the counter pain killers. Happy with visit. Very naive and thought I would get X-ray following day and results by end of week! Appointment for X-ray 3 weeks. Results told by hospital 6-10 days. As my condition was pulled muscles I needed to know what exercise I could or couldn't do. At nearly 74 it is important to 'use it or lose it'. I ride horses, do yoga, a Zumba class and go to the gym - none of which I could do when I pulled the muscles. I was therefore upset by the long wait for X-ray results. Six days after having them I rang four days running to be told the results were not in. When I asked if they could phone me when they received them I was told they did not do that, so it wasted mine and the receptionists time every time I rang. The last time the receptionist told me it was no use ringing yet as results were taking up to four weeks to come through. I then immediately made an appointment with the physiotherapist, who gave me the confidence I needed to try riding and exercise after examining me. I then rang to see if the doctor would recommend the two visits to the physiotherapist I was entitled to. The surgery had phoned (after telling me they did not do that!) to say my results were in. I asked if I could have a phone call with the doctor the next day to be told it was non urgent and the first appointment I could have was in three weeks! However,the doctor allowed my physio appointments and when I went yesterday she had the results of the X-rays, and with models explained the results. I made my second appointment with her and came home and cancelled my telephone appointment with the doctor as I felt it was taking up time for someone more needing. I feel very let down that I took 10 weeks from my original appointment with the doctor to getting the results of the X-ray. If I had followed the doctors advice not to see a physio until these results were received, I would have sat doing nothing. Everyone kept asking me if I had received the results and then said 'you should have gone to A and E'.

I tried to play fair by the system not doing this!