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Care Opinion

Positive experience of A&E

Story from nhs.uk

"Positive experience of A&E"

About: Northern General Hospital / Accident and emergency

I slipped on the ice and fractured my wrist. Luckily I was able to get to A&E in a taxi.

The reception staff were efficient and advised me about removing my rings which I was grateful for their advice.

I waiting 50 minutes to be seen by a nurse but my injury wasn't life threatening so it was good.

Once seen, I had an X-ray and after a further short wait, was advised of what they would try to do to put my bone back into the correct place. This was done quickly and I was able to leave when I was fit to travel.

The public is very quick to criticise the NHS but I couldn't fault their efficiency, professionalism and help as they dealt with my fracture which was one of many that day.

Thank you to the team working in the afternoon of Tuesday 12th December 2017.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 12/01/2018 at 12:43
Published on Care Opinion at 12:47

Thank you for leaving feedback although I am sorry to learn you have been injured. Your kind and positive words will mean a great deal to the staff of A&E. They will really appreciate receiving your feedback and be very encouraged by it.

with thanks and all best wishes for your continued recovery

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