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Not answering the phone

Posted By Rob roy

"Not answering the phone"

About: Royal Hallamshire Hospital / Gynaecology

(as a relative),

I would like to know why the staff don’t answer the phone I’ve just rung and let it ring for five minutes no response. When u want to find out how a patient is u cant because they dont pick the phone up very poor communication

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 12/01/2018 at 12:37
Published on Care Opinion at 12:42

Thank you for leaving feedback and I am sorry this has happened. Your feedback will be passed onto the management team for the service concerned however if you would like us to look into this in more detail please do not hesitate to contact us. You can do this by contacting our Patient Services Team, either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and kind regards

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