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My motorbike accident

Posted By leowp85

"My motorbike accident"

About: Poole General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southampton General Hospital / Trauma and orthopaedics

(as the patient),

Last October I came off my motorbike rupturing my spleen and fracturing my ribs as I subsequently discovered. It was fortunate that a passerby called the ambulance service, I think it must have taken about 20 minutes for the first responder to arrive although it felt so much longer. the First responder was excellent, he checked for injuries, held my head and was very reassuring. 

Shortly after this the ambulance arrived, I was taken to Poole Hospital A&E where they assessed my injuries, felt I needed more care than they could provide and was blue-lighted to Southampton Hospital. The two ambulance crews were brilliant, they did all they could to keep my spirits up.

At Southampton I was initially treated by the Trauma unit then moved to the high Dependency Unit for a further 5 days before returning to Poole for a further two days before being discharged. 

I wanted to thank everyone involved in my care and treatment for the excellent service they all provided. I am still recovering but without their combined efforts I would be in a very bad state. If I could I'd also like to thank the stranger who called for the ambulance, unfortunately I was in too much shock and pain to thank him.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 10/01/2018 at 09:38
Published on Care Opinion at 10:20

Dear Leowp85,

Thank you for taking the time to share your story and I am glad to hear you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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Response from Debbie Watson, Head of Patient Support Services, University Hospital Southampton NHS Foundation Trust 6 years ago
Debbie Watson
Head of Patient Support Services,
University Hospital Southampton NHS Foundation Trust

Submitted on 11/01/2018 at 16:02
Published on Care Opinion at 21:52

Thank you for sharing your feedback with the services involved. Your feedback has been shared with the matron for the area to share with the wider team.

Best wishes for your continued recovery.

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Response from Poole Hospital NHS Foundation Trust 6 years ago
Poole Hospital NHS Foundation Trust

Submitted on 15/01/2018 at 12:48
Published on Care Opinion at 13:25

Dear leowp85

Thank you for taking the time and trouble to post your story. I am so pleased to hear that the services all worked so well to produce a good outcome.

I have shared your account with our Emergency Department as positive feedback is always appreciated by the staff. They know it is their job to assess patients and make sure that they receive the right treatment as soon as possible but to hear a positive outcome is always music to their ears.

I hope you continue to make a good recovery from your injuries.

All very best wishes for the future,

Penny Jarvis

Patient Experience Team

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