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"Rubbish emergency doctor"

About: Heron GP Practice (Merlyn Vaz Branch)

I went to this clinic through 111 as I was really ill with chronic sinusitis and rhinititus with extremely bad pains in my ears on top of flu. I also have a fibromyalgia and disability.

The doctor did not want to know and kept telling me that they felt the same. I explained how bad I was and it was giving me flare ups in my fibromyalgia and I couldn't function with the pressure of sinuses as I've had 3 broken noses and some times need steroid inhaler as my right sinus was crushed and doesn't drain well. Again we are all the same I was told you have to wait it out. I explained it's been over 4wks. The doctor when examining my ears was very rough. The same treatment when checking temperature the pain was unbearable and it was mean and cold hearted to treat me like this. By this time I felt very upset that they clearly wasn't well enough to be there if they felt as bad as me which I was told five times they wouldn't be able to function and treat patients, also clearly didn't want to be there. I was disgusted with their uncaring behaviour. The good news is my own doctor diagnosed rhinititus and infection of the sinus which had built up due to pressure and build up from my passages not being able to drain. I have been given antibiotics and inhaler. My doctor looked up my nose with a light to see how red and sore it was also top of my throat which this doctor failed to do. Showing rhinititus. I will ever go there again and the doctor I saw needs reporting which I am going to do. I'm not allowed to say who it was on here so I've tried my best do that this gets put on here.

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Responses

Response from Heron GP Practice (Merlyn Vaz Branch) 6 years ago
Heron GP Practice (Merlyn Vaz Branch)
Submitted on 19/04/2018 at 13:24
Published on nhs.uk at 14:06


Firstly - very sorry for the late reply to your comments. We have now made improvements so that all comments are responded to promptly in future. Your feedback has been shared with the team at Merlyn Vaz Healthcare Hub. We are sorry if our service fell short of your expectations. It sounds like you had an unpleasant experience altogether. Please email us at enquiries@dhu.nhs.net if you wish to discuss this further.

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