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"Appalling"

About: Whiteleaf Centre

This place is an absolute joke, to sum up like having a car with no wheels. The deputy ward manager is the rudest human I have ever met, they have no phsycotherapist, no counsellors, doctor dangles carrots in front of patients but doesn't act on anything, staff fell asleep while my daughter was on level 3 obs and she self harmed, my daughters bedding was taken by another patient and I had to replace it personally as they hadn't after a week or more. The activity room is only open during visiting hours, there are no activities planned to occcupy the patients, my daughter had to wait 5 days to see her dr after being let out alone after stating she wouldn't return if they let her out, consequently she took a big overdose and was taken to stoke mandeville, the food is appalling, this place seriously needs some attention.

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Responses

Response from Whiteleaf Centre 5 years ago
Whiteleaf Centre
Submitted on 21/06/2018 at 13:36
Published on nhs.uk at 14:06


I am very sorry it has taken so long to respond to your comments however, I would like to thank you for leaving your feedback but was sorry to read of your concerns.

If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971.

Thank you once again for your feedback

With best wishes

Alexandra Bambury

PALS Officer

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