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Not Yellow Enough!

Story from nhs.uk

"Not Yellow Enough!"

About: Airedale General Hospital / Accident and emergency

After having phoned 111 during the afternoon of Saturday my husband was given an out of hours appointment at 11;30pm at the Airedale hospital.

He had severe pain in his abdomen and was very jaundiced.

We were seen by the GP there who barely spoke to us as he was too busy banging on his computer keyboard.

He didn't really listen to what my husband was saying to him, and hardly examined him!!

He sent him away with some antibiotics for a UTI emphasizing that he needed to visit his own GP on the Monday.

We did visit the GP on the Monday, who immediately referred my husband to the hospital (BRI) to be admitted due to the pain he was experiencing and his very obvious jaundice!!!!

Within 6 hours (Sitting about at the hospital, with nothing to eat or drink) he had been diagnosed with gallstones blocking bile ducts in the liver.

Not life threatening but he could have been more comfortable had he been given the correct diagnosis on the Saturday night!

I'm at a loss for words!

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Responses

Response from Airedale General Hospital 6 years ago
Airedale General Hospital

Submitted on 09/01/2018 at 09:47
Published on nhs.uk at 10:30

We are sorry to read that you have had such an unsatisfactory experience with the out of hours GP. Although the consultations take place at Airedale hospital, the out of hours GP service is provided by Local Care Direct. If you would like to speak with Local Care Direct to discuss your concerns, please contact our Patient Advice and Liaison Service (PALS) on 01535 294019, who will provide you with the contact details for Local Care Direct.

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