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"The level of care was exceptional"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I have recently underwent day surgery and I wish to express my sincere thanks for the level of care and treatment I received. From admission to discharge I was fully informed of the procedure and had visits from the anaesthetist and surgeon who were very reassuring.

In recovery the level of care was exceptional and I must mention Lynsey who has only been nursing for a few months and was truly amazing and extremely professional. She has certainly chosen the right career and looked after me with a high level of care and compassion.

No one likes having to attend hospital but the day surgery unit , theatre staff and recovery team must all be very proud of the excellent service they provide and I cannot thank them enough for the level of care provided.

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Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 6 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire
Submitted on 15/01/2018 at 10:08
Published on Care Opinion at 11:54


picture of Fiona Cowan

Dear KMM,

Thank you for sharing your recent experience of Day Surgery at University Hospital Wishaw.

It's really gratifying for staff to hear what a positive impact they have when providing care and treatment. I'm delighted to hear that the whole team worked together to reassure you and involve you in your treatment.

It will be my pleasure to share your kind words with the Lynsey and the rest of the team.

I hope you are recovering well.

Best wishes

Fiona

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