"Overtly poor experience of Pain Mamagememt..."

I was assured that I would be supported as a patient with dyslexia

From day one of the Programme I continually had to remind clinicians that I was supposed to have adapted handouts. I had to wait up to three or four days when they weren't provided. Repeated requests to admin team were wearying.

One clinician felt it was ok for me to sit through a session without accessible hand outs and still do the work! Nightmare. They then expected me to apply what I should have learned in the afternoon session. Ridiculous The when they did managed to provide the handouts I needed made unpleasant remarks in front of a group of patients about my having to have special handouts leading her to forget those for others. Rude and unprofessional. Turn up ready and organised to deliver a session if you are paid to go it as part of your job.

Either the Programme supports patients with dyslexia or it doesn't not this piecemeal approach with some quite insulting experiences.

The course is supposed to run with clear guidelines for all patients to follow so that everyone can make progress. Rules like switching phones off in sessions or not interupting others and being on time for sessions. By half way through the course clinicians were sometimes arriving late themselves as were patients so that some sessions started late. Patients interrupted each other and even spoke over one or two clinicians while they were delivering the sessions. Patients had phones on in sessions and spent time answering texts or emails and one even took a phone call.

Clinicians hardly ever upheld the rules for patients and as a result learning just couldn't be anywhere near what it could be.

You are supposed to take problems to a named clinician on the course. I did. Little improved.

Not an experience that created access to learning. Anyone considering the programme who has dyslexia or similar associated learning difficulties be wary. They say they will support but seem to lack the necessary skills ( like organising handouts in coloured paper - hardly a complex skill).