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"They don’t have a clue."

About: Newham Talking Therapies (NTT)

This is my second time of using this service.

The first time was unimpressive- basically sitting at a pc with a “therapist” clicking a survey.

However, this time I did not even get that far.

I was informed that they are really overwhelmed and would have to wait a while to see someone.

This was in September.

Eventually they ran a group session which I was invited to but this seemed mainly geered towards anxiety and was of no help at all. I’ve not hear a word from them since.

Now my GP has stopped my anti-depressant medication and I’m at breaking point.

There is nowhere left to turn but alcohol.

Shame on you!

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Responses

Response from Newham Talking Therapies (NTT) 6 years ago
Newham Talking Therapies (NTT)
Submitted on 15/01/2018 at 16:27
Published on nhs.uk at 17:08


Sorry to hear that you feel let down by our talking therapy service and feel unsupported. I'm not sure why you were channelled through to a group that did not address your needs. Would you be able to contact our PALS service to talk in more detail about your needs. Freephone 0800 085 8354 They can contact the service to look into why you have been misdirected and try and find a way forward. It is important that you get appropriate support to develop strategies to help manage your mood and distress. Or email the details if that is easier. Details are here: https://www.elft.nhs.uk/Contact-Us/Complaints-Comments-and-Suggestions

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