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Shocking

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"Shocking"

About: Good Hope Hospital / Trauma & orthopaedics

I attended A&E after falling off my pedal bike in February 2016, I was advised I had sprained my wrist and it would be better in a few weeks although no x-ray was offered.

Still in substantial pain I went back to A&E a few weeks later where after an x-ray revealed a fracture.

After trying casts for a number of weeks I was advised I would need a bone graft to fix this fracture.

I had the bone graft in September 16 but unfortunately during an appointment in June 2017 I was advised I would need more surgery (arthroscopy and removal of the screw which is too long).

It is now January 2018 and have just been advised I am still looking at another 3-4 months for surgery,

Is an 11 month wait for surgery really acceptable?

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 09/01/2018 at 10:31
Published on nhs.uk at 11:31

Dear Anonymous,

Thank you for your posting.

I am sorry to have read your comments regarding your patient experience and the delay in your surgery.

If you would be willing to provide further details such as your name, address and date of birth, as a Trust, we would welcome the opportunity to review your care.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

I will forward your posting to the Orthopaedic senior management team, so they are aware of your comments.

Once again, thank you for posting, as all patient feedback is important to us, whether it is positive or negative, as this helps our

Trust to improve our services and make changes where necessary.

Regards

Miss J. Langham

Patient Services Officer

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