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"Disgusting how they treat patients"

About: Leicester Royal Infirmary / Maternity

The maternity ward staff have no clue how to treat patients leave me waiting hours and days on end without being seen tell me to come in to be induced at a set time then leave me waiting hours to then tell me my bed is waiting to be made to then be waiting another 2 hours to still be waiting the duty of care is disguting they leave u waiting on your bed for hours without any reassurance whatsoever the staff are rude unreliable and cant do there job all i hear and see is people walking around and laughing when there are people who need to be seen i am fuming the leicester royal maternity unit needs running properly you dont leave a heavily pregnant woman waiting to be induced and in rolms for hours and days its rediculouse and diagusting!!!! Also when i rang up the maternitydepartment as i was told i would be induced in the morning if i rang at 8 ! The staff put the phone down on me 3 times !!! i am fuming and will take this further enuff is enuff

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary
Submitted on 05/01/2018 at 16:28
Published on nhs.uk at 17:31


Dear reviewer,

We are extremely sorry to hear of your frustrations and the way you have been treated. As I am sure you are aware, we are an extremely busy hospital and our maternity units are almost always full which can cause waits for inductions and other planned procedures. However, it is not at all acceptable for our staff to be rude to you.

As you have posted this anonymously, we are unable to investigate this further for you. However, we recommend that you can ask to speak to the midwife in charge on the unit to raise your concerns. Or if you would like to contact an external advisor, our PILS team can be contacted for further advice http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Best wishes for your delivery,

Communications Team

Leicester's Hospitals

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