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Lost in the system for three years

Story from nhs.uk

"Lost in the system for three years"

About: County Hospital / Cardiology

Hospital lost my records over three years ago after nagggibg and nagging them and the doctors I finally got a new referral and the heart issue I had had become worse. There excuse was that four years ago or there abouts they had a change around and some doctors moved to Cannock etc and my records had been lost then so I dropped off the radar. No excuse for ignoring me and me trying to get it sorted for all this time. All they did was push me from pillar to post.

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Responses

Response from County Hospital 6 years ago
County Hospital

Submitted on 09/01/2018 at 09:29
Published on nhs.uk at 10:30

I am sincerely sorry to read of your experience with our Trust. I will ensure your comments are shared with the Cardiology Team for them to reflect on and ensure learning for the future. If you would like us to investigate this issue further, please contact our Patient Advice and Liaison Service (PALS) on 01782 676451 or via emails to patientadvice.uhnm@nhs.net.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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