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Care Opinion

Impressed with Out of hours service

Posted By JAN18

"Impressed with Out of hours service"

About: NHS 24 Stirling Community Hospital

(as a relative),

Attended out of hours on new years day.

Appointment made via NHS 24. Call back with appointment time prompt.

GP at Stirling Community Hospital was excellent. Took time to listen. Made a plan involving my partner and follow up instruction clear. Reassuring to us and told to call back if no improvement. Very impressed. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/01/2018 at 15:19
Published on Care Opinion at 15:21

picture of Shona Lawrence

Hi JAN18

Thanks so much for sharing your positive experience of NHS 24 and of Stirling Community Hospital on Care Opinion. I am sorry you required to attend hospital and I do wish you well.

From what you have described, your care was managed efficiently and effectively by both services. This is the sort of experience we strive to achieve for all patients. It is great to know that you are reassured.

Should you care to provide any specific feedback on your call to NHS 24, then I would be delighted to hear from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for taking the time to get in touch and I wish both you, and your partner, a healthy 2018.

With regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 16/01/2018 at 14:20
Published on Care Opinion on 17/01/2018 at 00:06

picture of Pauline Donnelly

Hi JAN18

Many thanks for getting in touch to share your recent experience with the Out of Hours Service, it really is lovely to hear from our patients and their families.

I was delighted to hear that you were both very impressed and more importantly for you and your partner reassured with the care provided by NHS 24 through to visiting the GP, it really was lovey to hear that you and your partner were completely involved in your consultation.

I have shared your feedback with the staff who have asked that I pass on their thanks and very best wishes.

I hope that you are feeling better.

Kindest regards

Pauline Marland

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