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"Professional and reassured"

About: The Whittington Hospital / Maternity care

(as the patient),

In general all of the staff are polite. The nurses, doctors and consultant were totally professional and felt very reassurred in their hands. Only slightly disappointed by the midwife during the pregnancy but those on the recovery ward were good. 

The decision to go emergency C section after bring reduced at 39 weeks wasn't taken lightly, and when it was made the team were extremely efficient in preparing and conducting the surgery. The anethantist providing the mini epidural was exceptional. 

Overall we are pleased we went there and satisfied by the experience. It's very obvious the NHS is struggling due to sheer amount of patients using the services (so many not even speaking english which was fairly shocking) but there really are some wonderful staff that go above and beyond, are extremely kind and caring and are holding things together. 

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Responses

Response from The Whittington Hospital 6 years ago
The Whittington Hospital
Submitted on 08/01/2018 at 13:13
Published on nhs.uk at 13:37


Hello,

Congratulations on the birth of your baby!

Thank you for taking the time to provide us with your feedback regarding our maternity services.

We hope that you and baby are doing well.

We are very glad to hear that your experience has largely been a positive one and have shared your comments with managers for the service, and senior directorate management.

If you would like to raise concerns about the less positive aspect you mentioned, regarding your antenatal care, then please do not hesitate to contact the PALS & Complaints team on 020 7288 5551 or at whh-tr.WhittHealthPALS@nhs.net

Wishing you all a happy new year.

All our best

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