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Care Opinion

Serious lack of communication!

Posted By invisiblepink

"Serious lack of communication!"

About: Crosshouse Hospital / Xrays & Scans

(as a service user),

Made arrangement with doctor last night that if I went home to free up a bed I would be booked in this morning for my scan  I was asked to come along at 9 am.  Still ill I awoke at 6 am to allow me to get ready and take two buses to make appointment.  On arrival nurse asked why I was there  I explained and was directed to CT in fear I missed my appointment but on way I was asked to come back. I had a canula inserted and at around 11 30 am decided to enquire when I would be seen  I work in hospital and have awareness of pressure of season but felt 2 hours was excessive  I was advised my appointment time was 2.20 that afternoon !  I was offered to discuss with nurse which I did and she could see my reason for being annoyed  Would I not have been better for me and others to have been phoned with an appointment time rather than sit for hours to be allocated?  

Not being a driver and heavy rain outside with difficulty to wear jacket due to canula insitu I have no choice but to stay in hospital until my appointment time  I am fortunate to be able to contact my husband by text to update him as he is of course concerned re my procedure

The blame seems to lie according to ward staff with the doctor for not explaining the booking process  I really think this needs to be urgently improved to save both patients and their families unnecessary distress  

I trust that the nurse will feedback to relevant staff

    

  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/01/2018 at 12:39
Published on Care Opinion at 12:52

picture of Eunice Goodwin

Dear invisiblepink,

I also completely understand your annoyance. I am really sorry that this happened and I would like to ensure that this is fed back to both the ward in particular, and the hospital in general. The nurse may feed this back but it will not do any harm if it is fed back twice.

I wonder if you would be kind enough to email me on Eunice.Goodwin@aapct.scot.nhs.uk or call me on 01563 826222. The information I need is your name, date of birth and ward you were in.

I hope you are on the mend now,

Best wishes,

Eunice

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