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"Excellent care, despite winter pressures"

About: The Royal Liverpool University Hospital / Accident and emergency

I recently visited A&E for an injury and was expecting to have a really long and uncomfortable wait.

However, when I got there I was greeted by lovely, friendly staff, who showed me where to go and were very smiley, which helped me relax.

I was seen very quickly and all of the nurses and the surgeon who dealt with me were very polite and friendly also.

I hate being in hospitals and felt very nervous about having to go. However, the staff could not have been better. The nurses and surgeon explained everything they were going to do to me, which helped me relax.

Hopefully, I won't have to return any time soon, but if I do I know the staff will be lovely and treat me well. Thank you to all of the lovely staff, including the very friendly receptionists!

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Responses

Response from The Royal Liverpool University Hospital 6 years ago
The Royal Liverpool University Hospital
Submitted on 10/01/2018 at 15:39
Published on nhs.uk at 16:31


Thank you for your lovely comments about the team in our Emergency Department. We are pleased that you had a good experience and will pass on your comments to our staff.

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