This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Visit to A&E"

About: William Harvey Hospital (Ashford) / Accident and emergency

(as a service user),

After two appointments with his GP followed by a telephone conversation my husband was advised to go to William Harvey A& E with a suspected DVT. When we arrived the department was very very busy but we were impressed by how quickly he was seen and the efficiency with which he was dealt with. It needed a blood test to be taken and we were advised that it would take approximately one and a half hours for the results to come back. We went and had refreshments and when we returned to the waiting area my husband was seen as soon as the results arrived. He then saw Mandy who explained what the results showed and she then made an appointment for my husband to have an ultrasound at Canterbury the next day. Throughout our time in A& E we were impressed with the staff who because of the quantity of patients were under enormous pressure but found time to fully discuss the procedures they were carrying out. I have nothing but admiration for how the nurses and doctors carry out their work under so much pressure when so busy.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 6 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 04/01/2018 at 18:32
Published on Care Opinion on 05/01/2018 at 08:54


picture of Sally Smith

Thank you so much for you posting. This is really appreciated as I know that the nurses and doctors are working so so hard just now. Thank you for your patience and I am so pleased you had a positive experience.

May I wish you well,

Sally

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k