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"Diagnosis of Gallbladder Dysfunction"

About: New Victoria Hospital / Gastroenterology Queen Elizabeth University Hospital Glasgow / Gastroenterology (Stomach and gut problems) Wards 8b, 8c &8d Royal Alexandra Hospital / Accident & Emergency

(as the patient),

I have recently been diagnosed with gallbladder dysfunction. I have and still am experiencing a horrendous amount of pain over the past year and a half with it. I have had to wait from Feb 2016 until December 2017 for my final diagnosis. During that time I had bloods done an ultrasound and a HIDA scan done. The problem was the waiting times of these tests to be carried out, they took months inbetween and it also took further months to see a gastroenterologist at QEUH. I have visited the doctor relentlessly as the pain has had me collapsed to my knees in agony with pain at home and at work. I have attended out of hours and also A+E at RAH four times as the pain has been unbearable. A+E were of no help in terms of helping me as my pain is not classed as an emergency therefore I was told I would need to wait to see my specialist, therefore I was sent home with painkillers which didn't help.

I have been unable to work for any length of time over the past year and have now been placed on half pay which is not feasible for me, this in turn is causing me a great amount of stress. I may also lose my job as a result of long term sickness due to all of the pain and waiting for appointments. I am now currently waiting to see a surgeon for discussion of removal of the gallbladder, although I fear I may have to wait for months before anything can be done, therefore it may be to late for me to keep my job, if my pain continues on a daily basis. I am very grateful for my doctors continued support. I grateful also to my current gastroenterologist at New Victoria for providing me with a diagnosis and for providing a caring nature.   However, I feel some  improvement is needed regarding waiting times, although I fully appreciate that there are thousands of patients and limited staff available.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 09/01/2018 at 14:18
Published on Care Opinion at 17:14


picture of Nicole McInally

Dear Delta

I'm really sorry that you have experienced such a wait for your diagnosis. I appreciate the upset and distress that this is causing, especially as you have been unable to work.

Can you please contact me at Nicole.McInally@ggc.scot.nhs.uk with your personal details including your date of birth so that we can look into this further? Could you please quote the reference: 455071?

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 20/03/2018 at 12:55
Published on Care Opinion at 12:59


picture of Nicole McInally

Dear Delta

Thank you for your post on Care Opinion.

I would like to apologise for the delays you have been experiencing.

We have experienced a significant increase in referrals to General Surgery which has impacted on our waiting times. All our referrals are triaged by our Consultants into categories of urgent or routine referrals, and urgent referrals are given priority. We are aware that the length of wait is too long and are running additional clinics in an effort to reduce it.

I appreciate how frustrated you must be feeling, and the additional stress that this has put on you, and I apologise for this.

Kind Regards

Susan Groom

General Manager - Surgery

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