This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Thank you for excellent follow up care after a detached retina"

About: Princess Alexandra Eye Pavillion

(as the patient),

Whilst in the USA I suffered a detached retina in my right eye and had to have emergency surgery. The care was excellent but at every appointment I was asked my name, for identify documents and my insurance details.  

I had to pay over $2000 for my initial treatment whilst my travel insurance was being sorted. But this story is mainly to say thank you for the excellent and speedy follow up treatment since I returned home to Edinburgh.

I saw my optometrist at 20:20 vision on George Street who made an electronic referral to the NHS Lothian Eye Pavilion where I was seen 3 days later in the acute referral clinic.

The doctor at the eye pavilion thoroughly examined my eye and provided reassurance and made a further follow up at the macular clinic. My eye continues to heal well and my vision is almost back to normal. At such a busy time for the NHS, the quality and speed of the treatment provided has been excellent.

Everyone was friendly, helpful, happy to respond to my numerous questions and reassuring. I am so pleased that I live in a country where healthcare is free at the point of delivery and is provided on the basis of need not the ability to pay.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 08/01/2018 at 08:55
Published on Care Opinion at 08:56


Dear Polly Parrot

Thank you very much for sharing your experiences with us regarding your ongoing care and treatment after the surgery for your detached retina.

I was really pleased to hear how the doctor at the Eye Pavilion was able to examine and reassure you that your eye is healing well and how you felt the treatment had been excellent from all the staff.

I have shared your lovely feedback with the staff who I am sure will be delighted to read your kind words.

Thank you again for sharing your feedback with us and best wishes for the new year.

Kind regards

Jeannette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k