"Lack of information and ridiculous waiting time"

Came into A&E at 21:30 on 02/01/18 with high temperature of 38.8 accompanied with shivers and hernia pain and was asked to go to the urgent gp. After 3 hours of waiting time the doctor finally called my husband and examined him. He was able to detect where the pain was after we answered all his questions and gave additional information about the condition a urine sample check was administered and blood with protein was found. The doctor could not understand why there was a high temperature and sent us back to A&E. At A&E we waited another hour and a half before being called in to have blood pressure and temperature checked. We were sent back again to the waiting room and asked for another urine sample for when the doctor saw us. By this time the pain was accompanied by high temperature, headache, hunger and fatigue! No pain relief was offered in the entire time. On asking when would we likely to be seen, I was informed that there was one more person before us and had been waiting for two hours with a urine sample fermenting in his pocket! That didn’t make it any better! I was then finally informed again on asking that it was a general doctor who would see my husband? We have not only waited half the night but that was not any signal that this was a hospital that had staff who can reassure us that our health care was in good hands!