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"Compassion for others."

About: University Hospital Monklands / Emergency Department

(as a parent/guardian),

My son had a burst lip he had had it stitched in the Monklands Hospital on the Thursday by the following Tuesday  we couldn't get it to stop bleeding.

We went back to A&E sat for 3hours or more to be seen and I felt the nurse we got had an attitude problem from the offset!!!!!!.

I know when your children get beyond the age of 18 they are classed as adults I understand that but in my eyes and I imagine every other parent on the planet your kids are your kids no matter what there age, so from the very start the nurse wouldn't even give me eye contact no matter how many times I was trying to speak to them - sheer ignorance.

They cleaned the wound, my boy was in agony when they were doing this -not one word did they say in comfort to him not that I am looking for special treatment but I thought that was part of a nurses job to show compassion. They glued the area put a fabric swab on it, told him to stay still till they came back.

Off they went to speak to another patient. About 15 mins they came back, by this time the fabric swab had stuck to his mouth and the glue. So the nurse started to prize it off - he was screaming in agony and he swore but I can honestly say not at her directly just pure frustration of what he was going through, I did say to him that's enough of that the nurse is here to help you.

The nurse then harshly gave me 2 swabs and a bottle of corsodyl mouth wash and told me they are not paid enough to be spoke to like that and I was saying I am sorry but it was not directed at you it was the pain he was in, they then proceeded to tell me I stood there and let it happen am like you kidding me you have not given me eye contact since I came in here.

I know my son should not have swore, its not acceptable but neither is their behaviour - it's nurses like this that give the genuine ones out there the bad name.

Show some compassion to others.  

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Responses

Response from Morag McGhee, Deputy Chief Nurse, University Hospital Monklands, NHS Lanarkshire 6 years ago
Morag McGhee
Deputy Chief Nurse, University Hospital Monklands,
NHS Lanarkshire
Submitted on 08/01/2018 at 17:17
Published on Care Opinion at 22:02


picture of Morag McGhee

Dear Warmxp74

Thank you for taking the time to post your feedback on Care Opinion. I was concerned to hear of your son's experience within University Hospital Monklands, Emergency Department and would apologise for the upset caused.

Learning from patient experience is very important to us and I would be grateful for the opportunity to investigate this further on your behalf. If you would be happy for me to do this please contact Lesley Mallon, Patient Affairs Manager on 01236 713065.

I look forward to hearing from you.

Kind regards

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Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 6 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire
Submitted on 12/01/2018 at 11:50
Published on Care Opinion at 12:12


picture of Eileen Clarke

Dear Warmxp74

Thank you for taking the time to post your experience on Care Opinion.

I too am concerned to read about your experience within the Emergency Department. This is not the positive experience that we would hope for and would like the opportunity to share your post with the staff. Learning is really important to us at University Hospital Monklands and I would agree with Morag, Senior Nurse that it would be good to have your details in order to review your Emergency Card and reflect and learn from this experience.

I would like to offer our apologies for the upset experienced by your son and yourself and I hope your son is now recovering well.

Kind regards

Eileen

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