This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Shcking experiance very sad

Story from nhs.uk

"Shcking experiance very sad"

sadly my experiance here was ver poor.

I had just come out of the harplands hospital after two weeks due to attempted suicicde.

The day after I had an appointment here to 'discuss my ongoing treatment'.

We arrived on time fot the appointment, however after a wait the receptionist came out to "dounle cecke" why we where here by shouting it across the waiting room.

It was clear that no one knew we where coming.

After a further wait i was ushred into a room looking like a cleaning cupboard and the person never offered a name.

It was quickly apparant that the person knew nothing about my case, the person even said they "had a quick read through my notes".

it went down Hill from here.

I wwas told that I wouldnt have a medication review until febuary st the eraliest, even though i was reducing my medication from the directions of the hospital.

I was told that

I would not be seeing any proffesionals and that when I asked if I was now on my own they said "basically yes".

In the hospital i was told a certain diagnosis but now i am left in limbo being told to come of my medication without any replacement put in place.

I ido not know if I have this condition or not but I am getting no support for it or any treatment.

I was clearly still very unwell but the person was cold, uncaring and had clearly made all the decisions without any discussion.

How i was still alive by the end of the day after this meeting is still a shock to me,

It is very sad that you can be left in this situation, where it is only a matter of time before it wall all happen again simply due to a lack of care.

The person was cold, rude and wouldnt listen.

They had already made up their mind but tey didnt even know what medication i was on.

I am not even sure what i was meant to be there for this was not even explained.

I was not even offered a leaflet or a contant number let alone a named conatct

I will hopefully be able to be seen by somebody else to discuss my questions and concerns but when this will be who knows?

very poor

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sutherland Mental Health Centre 6 years ago
Sutherland Mental Health Centre

Submitted on 12/01/2018 at 09:37
Published on nhs.uk at 10:31

Thank you for taking the time to add your comments about the service provided at the Sutherland Centre. I am sorry to hear that for you, you feel that the Sutherland Team have not provided the standard of care that we would expect.

There are clear protocols and procedures in place for ensuring that service users are responded to in a timely manner, are treated with dignity and respect and we also have clear standards for effective care planning so that treatment is jointly agreed and actioned between the person using our services and the professional involved. We have clear Trust Values about how our staff should interact with Service Users and I’m sorry to hear that you feel staff were ‘uncaring’.

I am very disappointed that for you, we appear to have fallen below these expected standards.

I would be grateful if you could contact the Centre Manager Emma Ball on Sutherland Centre: 0300 123 1162 who would be very happy to hear from you and would like to agree with your daughter a plan of suitable, collaborative care and address your/her concerns.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Veronica Emlyn

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k