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"Appointment Misery"

About: Royal Shrewsbury Hospital

Saw a specialist at the Lingden Davies centre on the 29/12/17 who booked and confirmed a drain procedure on the Oncology ward 23 for the 2/1/18 and to be there for 9am.

We arrived at 9am and shure enough the appointment was booked in their diary.

After waiting for over an hour and a half whiklst the reception staff were busy talking about their holidays and Christmas we were told that there had been a miscomunication and nothing had actualy been done.

We could have been told this straight awayinstead of waiting all of over 2hours and had to travel back home a roung trip of 76 miles and to add insult to injury had to pay £5 parking fee.

Lost all faith in Shrewsbury hospital Telford always gets it right first time.

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Responses

Response from Royal Shrewsbury Hospital 6 years ago
Royal Shrewsbury Hospital
Submitted on 18/01/2018 at 17:23
Published on nhs.uk at 19:01


Good afternoon,

Thank you for sharing your experience of the Oncology Unit with us, although I am very sorry to hear of the difficulties you encountered at your appointment. I have shared your feedback with the Oncology Service Manager so she is aware of the impact this visit had on you. If you would like us to look into your concerns in more detail please contact PALS on 01743 261691, so we can look into this for you.

Thank you

Kind Regards

Patient Experience Team

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