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"Ward 4, Hull Infirmary"

About: Hull Royal Infirmary

My husband was a patient on Ward 4 twice in November 2017 and once in December 2017, requiring surgery and other treatment related to a brain tumour. We've been really thankful for and impressed by the skill of the surgeon but also with the lovely nursing and support staff. We felt the atmosphere on the ward was warm and welcoming from the very first day, and that feeling of being welcomed has never left us.This was so important, not least because of the awful shock of the diagnosis. We found individual staff members to be really professional, but also so approachable and caring; they showed genuine interest in my husband's situation, and were friendly and welcoming to me.

In such a tough situation, this is the type of ward and staff you dream of.

We are very thankful for the care everyone on the ward has given, and they have genuinely helped make a difficult situation more bearable.

In our experience, their great approach to care hasn't wavered, no matter how busy they've been, and we just wanted to say that you all so deserve a big thank you!

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary
Submitted on 12/02/2018 at 08:39
Published on nhs.uk at 09:05


Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Ward 4 department.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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