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Great service on one of the busiest days of the year

Posted By Mrs Boab

"Great service on one of the busiest days of the year"

About: St John's Hospital / Accident & Emergency

(as a parent/guardian),

We called NHS 24 and were advised as it was a dog bite to go to A&E. As it was New Years Day I'd expected it to be busy which it was. The staff were all working flat out.

My daughter was seen by the triage nurse quickly and then had to wait to see another. She was called and the senior nurse practitioner cleaned and dressed her wound, issued her with a course of antibiotics and gave advice on what to look for in case the wound becomes infected and we were on our way within 2hrs.

Great fast service on one of the busiest days of the year. Thank you all at St John's A &E Livingston you are a credit to the NHS.

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 6 years ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 03/01/2018 at 11:16
Published on Care Opinion at 11:19

Dear Mrs Boab,

thank you for taking the time to provide this feedback and for your kind words. I am very glad that you had a positive experience in A&E and I hope that your daughter is recovering well.

I will make sure that your message is shared with the team who I know will appreciate this.

Thank you.

Aris

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