"Admission for thyroid surgery"

In November 2017 I was admitted to the Eastbourne DGH for thyroid surgery. I would like to comment that throughout the admission process, operation , recovery and after care, the professionalism of staff was exemplary. Particular areas that stood out - the care of staff in washing hands, and the friendliness and helpful attitude of all levels of staff.

In August I also had minor surgery in the Maxillo facial Dept which was also excellent.

Earlier this year, my late wife spent time under the care of various Doctors and again her care was exceptional, nothing more could have been done to help her, all staff were excellent. Sometimes it it the little things that make a bad situation more bearable, such as the offer of a cup of tea to worried relatives - again, congratulations DGH. She also had five admissions in 2016 though SA&E, and in spite of a horrendous workload, we were treated quickly, and efficiently and with dignity.

I have two hopefully constructive suggestions. Car Parking as at all hospitals is at a premium. it is especially difficult in the morning between 9-12, and it would be helpful if some of the car parking staff could be out on the ground directing cars to vacant spaces.

My second thought concerns drop off. At busy times, the area outside of the main entrance is congested with NHS patient transport ambulances, taxis and private cars, all mixed up with a flow of pedestrians. During this key morning period, the presence of a Hi Vis jacketted member of staff to direct cars etc would be a useful addition.

Thank you again for excellent service in all respects. Keep it up.

Dave Jeffery