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Couldn't be bothered

Story from nhs.uk

"Couldn't be bothered"

About: Fairfield General Hospital / Accident and emergency

On Thursday evening I attended Fairfild A&E and from start to finish could not criticise the medical care and attention I received.

However during my time in the waiting area I had to visit the w.c. No paper.....fortunately the few tissues in my pocket sufficed, and upon leaving informed the reception desk ( around 21.30, . of the situation.

That's for the cleaners to sort in the morning was the response. I suggested a polite notice on the door may serve to eliminate someone's embarrassment but was told it's not their job.

So I can only assume, patient care starts at the doors at the far end of the reception area.

I wonder, would it be too hard on the budget to have a few spare rolls in the reception office.

Bella

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Responses

Response from Fairfield General Hospital 6 years ago
Fairfield General Hospital

Submitted on 05/01/2018 at 14:20
Published on nhs.uk at 15:32

Thank you for taking the time to write about your experience within Fairfield’s Emergency department.

I was sorry to learn that the excellent medical care you received was tainted by your experience at the reception desk, especially as you were trying to help.

The reception staff would usually contact the amenities staff straight away; who are available 24 hours a day and would have resolved the situation.

I regret that this was not your experience.

I have shared the details of your comments with the Reception Team Leader to consider; she offers her apology for your unsatisfactory experience.

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