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"Palliative Care"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Trauma & orthopaedics

(as a relative),

My brother has been treated in Ayr Hospital, Station 10 since he damaged his elbow 5 weeks ago. At that time he was found to have secondary cancer in his bones and liver originating from his gullet.

In the last 10 days the spread of cancer to his neck and brain has resulted in his readmission to station 10 due to a seizure having caused damage to his vertebrae.

The staff in Station 10 have been exceptional in their care and attention, staff in A&E also facilitated my brother's wedding to his wife on admission and could not have been more caring and supportive.

I am so grateful to all the staff in Ayr Hospital, but particularly those in A&E and Station 10 for everything they have done, and continue to do for my brother and for us as a family during this very difficult time.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/01/2018 at 09:18
Published on Care Opinion at 11:07


picture of Eunice Goodwin

Dear Lucyvp,

You and your family have been launched into such a difficult time and I am so sorry. There is never a good time to be ill but it always seems worse at Christmas and the new year.

Thank you for taking time to post this on Care Opinion at this particularly difficult time, I will be happy to make sure the staff are all aware of your gratitude.

Kind regards,

Eunice

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