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"Appalling time"

About: Northumbria Specialist Emergency Care Hospital

I went to Nsech on 09/12/2017 with shortness of breath and was treat very well in A&E where they picked up that I had a very slow heart rate & admitted me to ward 10. After having a heart scan I was told I had heart block & needed a pacemaker which was a shock but I obviously needed one. It was booked for a weeks time & in the meantime I was given an mri heart scan where they supposedly picked up a possible vsd. None of the doctors could make up their mind about what was going to happen next. Four different doctors told me the pacemaker was going ahead & one doctor told me that he thought the freeman should deal with me because I was more complex & that the hospital who does my pacemaker fitting would have to pay for it - what an absolutely appallling way to speak to a very poorly, stressed out patient. After being there for 11 days with no honest answers about the treatment I needed & having to continuously hound the doctors and nurses for answers I was eventually transferred to Freeman hospital on 20/12/2017.Thankfully they are more professional, not only did they find through their own heart tests that I had no sign of any vsd I was fitted with a pacemaker & was discharged home a mere 2 days later. I suggest the doctors at Nsech work with each more closely & all sing from the same hymn book & treat future patients with more care & compassion & also be able to read their own scan images so they do not upset poorly patients unnecessarily.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 30/12/2017 at 10:03
Published on nhs.uk at 10:31


Dear Sir/Madam,

Thanks so much for your lovely review - I’m delighted the Alnwick team did all they could to help you with that painful shoulder of yours. I hope you are feeling a lot more comfortable now ?

I’ll make sure your feedback is passed on to the staff involved in your care - thanks for giving us the opportunity to show our appreciation for their hard work over the holidays.

With all best wishes for the New Year,

Annie

Annie Laverty - director of Patient experience

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