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Hospital

Story from nhs.uk

"Hospital"

About: South Tyneside District Hospital / Accident and emergency

absolutely abysmal staff at this hospital rude, obnoxious and not at all courteous to your needs. waiting times are an absolute joke considering best part of the time staff are just stood round chatting. but what got me most was a nurse who as soon as seeing my son (who has MS) arriving by ambulance said and I quote 'oh Christ not another drunken idiot, what have i done to deserve this God give me strength' I was appalled at this derogatory statement and have put a complaint in regarding her uncouth attitude mind not that many of the staff are much better to be perfectly honest.

for professional care and not a circus act I suggest Sunderland Royal or even better The Queen Elizabeth in Gateshead (if not too far afield)

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Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital

Submitted on 24/01/2018 at 09:58
Published on nhs.uk at 12:06

Thank you for providing feedback on your recent visit to South Tyneside District Hospital.

I was sorry to learn of your experience when you attended the A&E department with your son and we will ensure your feedback is shared with the Business Manager of the service.

We would welcome the opportunity to discuss your concerns further to enable a full investigation of the concerns that you have raised. If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk and a member of the team will take the necessary details from you.

The Trust is grateful for all feedback, positive or negative, as it means we can gain an understanding of what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

Telephone: 0191 404 1072

E-mail: customer.services@stft.nhs.uk

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