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"Review of Home Crisis Team"

About: Highbury Hospital

I had such a bad experience with this team. My GP referred me which was great as I got an appointment the next day. I went to the appointment and it was very much a fact find even though I have been accessing mental health services for six years at Highbury and QMC.

I had so much hope for this appointment I desperately needed help after already taking two overdoses. As always the doctor was lovely but the mental health nurse I am sure had been sent by the devil. She agreed to visit me at home but was very judgement and disorganised which lead to her not showing up to my appointment. I sat at home for three hours waiting and the help line stated she was still coming - she never turned up.

I spoke with a team leader who booked for someone in four days which was excessive as I was desperate for help. I am sure on this visit the different nurse meant well but he was a strange man to me and he probed in to emotional, physical and sexual abuse I had been a victim of as a child. I am very guarded about my personal live, I had only just met this man and it crushed me having to talk about this yet again. I made it quite clear that when he left I was going to OD he managed to magic some so called anchor points from somewhere and left.

I keep my word I felt so low and worthless and traumatised by my experience with the crisis team I took a massive OD, nearly died, was in resus at qmc all night and then finally sectioned the next day.

There is a lovely doctor in the crisis team that used to work in perinatal maybe he could pass on some skills such as time keeping (ok this is crap but he turns up at least) empathy and strength to deal with complex situations.

I really hope that the people who need to read this do, this team deal with contacts that could be life or death and quite frankly the Samaritans are much better.

I am currently detained on a ward but I’ll be sure to post my review to let you all know what that was like.

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Responses

Response from Annie Clarke, Acting Operational Manager, Nottinghamshire Healthcare NHS Trust 6 years ago
Annie Clarke
Acting Operational Manager,
Nottinghamshire Healthcare NHS Trust
Submitted on 28/12/2017 at 12:03
Published on Care Opinion at 15:07


Thank you for posting with such an honest opinion, I am very sorry you have had such a bad experience with the CRISIS team.

Please either email me at annie.clarke@nottshc.nhs.uk or contact my secretary on 01159691330 ext 12054 to arrange a meeting if you would find this helpful.

Please take care of yourself

Kind Regards

Annie Clarke

Acting Operational Manager.

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