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Awful communication

Story from nhs.uk

"Awful communication"

About: Royal Stoke University Hospital

My mum rang 111 for my dad as he was having breathing difficulties. We were called back and told he had an out of hours appointment at the doctors at 05:15. However I am currently writing this at 06:09 and we still haven’t been seen. What is the point in being given a time if it isn’t going to stick?

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Responses

Response from Royal Stoke University Hospital 5 years ago
Royal Stoke University Hospital

Submitted on 04/05/2018 at 15:43
Published on nhs.uk at 17:06

I am sincerely sorry to read of your family's poor experience. And please also accept my apologies for the delay in this comment being responded to. It has only just come through on our page.

I appreciate it has been several months since you posted your comment, however if you would like to discuss this further, I would be very grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01782 676450 to provide more details and allow us to look into your issue in more depth.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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