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Ward 7

Story from nhs.uk

"Ward 7"

About: Fairfield General Hospital

Staff show no dignity or respect towards patients.

The level of care is poor.

Staff were laughing and joking at the nurses station when they should have been seeing to patients.

I have always supported nurses in their fight for fair pay but after my experience on this ward I now think the minimum wage is more than adequate for the staff on this ward.

I made a formal complaint and the feedback confirmed staff really do not care.

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Responses

Response from Fairfield General Hospital 6 years ago
Fairfield General Hospital

Submitted on 02/01/2018 at 21:22
Published on nhs.uk on 04/01/2018 at 03:10

Thank you for the posting; I am sorry to learn that you have had need to raise concerns regarding your unsatisfactory experience of the Trust, please accept my apology for the distress this may have caused you.

I note that you have already made a complaint regarding the matter.

If you remain dissatisfied with the response please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, quoting that you had been advised to do so via NHS Choices, and we will do our best to address your outstanding concerns.

Regards,

Head of Patient Experience

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