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Poor Post Operative Care

Story from nhs.uk

"Poor Post Operative Care"

About: Spire Liverpool Hospital

I recently had a procedure at Spire Liverpool. I was happy with the operation but the post operative care leaves a great deal to be desired. I suffered an infection and for over 6 weeks suffered constant fluid leaks which lead to frequent trips to the hospital. 2 doctors and several nurses within post op shared their concerns about my treatment with me, however when I raised the issue Spire they failed to see any areas in which they could improve their post op treatment.

Going private is supposed to give you the assurance that you will receive superior treatment, my own experience at Spire Liverpool is the exact opposite.

Poor communication and a culture of not accepting blame seems to be the order of the day.

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Responses

Response from Spire Liverpool Hospital 6 years ago
Spire Liverpool Hospital

Submitted on 12/02/2018 at 12:54
Published on nhs.uk at 13:07

We are sorry that you remain disappointed with the post-operative care you received and that you are unhappy with our response following investigation. We would be happy to meet with you to discuss your concerns further if you feel that they have not been addressed appropriately and we can discuss what options are available to you.

We value your choice to have your surgery at Spire Liverpool and are committed to ensuring that you, and all our patients, receive the best possible care, which comes with a willingness to accept responsibility for any failings and recognise opportunities for improvement.

Do contact us again if you feel that there is more we can do.

Kindest regards,

Karen Peters

Complaints Co-ordinator

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