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"Deli"

About: John Radcliffe Hospital / Maternity

Was induced on 12/10/2017. Delivered on 14/10/2017.

Maternity ward care was very good, most of nurses were very helpful and caring. Highly recommend.

Different story is with the Delivery Suite.First room given (yellow) looked and smelled of dirt and sweat. Spider was walking near by the bed on the wall. There was no window there. No air conditioning. Could not breathe there. Luckily, managed to change to the other one (still no windows but no spiders, no disgusting smell. Had a birthing ball borrowed from the Day Room Maternity ward. No rocking chair, no birth mat, just a chair at the bed (used by my partner only when not occupied by a midwife). 3 midwifes within 6 hours due to “busy time”.

I didn’t feel listened to, my choices were not respected, one midwife going in and out even during active labour, no birthing equipment in the room; was refused to be examined before the drip, was refused to be examined before the epidural (was nearly fully dilated when had it attempted). After 2 hours of active unsuccessful delivery and begging for the doctor to come and for ventouse, the doctor was called by a midwife. With the doctor the second midwife came. My placenta was binned without my consent.

Luckily, with doctors help, baby and I survived.

I am sure there are very good midwives there. Just hope that this review will encourage the reflective practice for the staff and much needed improvements to the facilities, equipment, cleanliness and staff respecting and listening to a patient on the Delivery Suite.

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Responses

Response from John Radcliffe Hospital 6 years ago
John Radcliffe Hospital
Submitted on 09/01/2018 at 12:14
Published on nhs.uk on 10/01/2018 at 03:30


Thank you for your comments regarding your recent experience at the Maternity Services at the John Radcliffe Hospital. I am very sorry that your experience fell short of the standard we would expect to provide. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaint Department, on 01865 221728 or email, complaints@ouh.nhs.uk, and one of the team will be happy to discuss the complaint process with you.

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