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"Making an appointment here is an absolute last..."

About: Heath Lane Surgery

Having looked through the reviews I wasn't too surprised to find one relating to a certain GP not listening and undermining anything they said. I have my own personal experiences with this GP and so do some other patients it seems from people I have chatted to in the waiting room who would rather not deal with them either. The manor and tone of this person really isn't what it should be and they never elaborate on anything I'm guessing because they simply think it's beneath you. I've come out more confused than when I went in sometimes and honestly wish I hadn't bothered. I have mentioned some of the experiences I've had with this GP and people have looked at me in disbelief!

Longer term I am looking to move away from the area but in the meantime I will do whatever I can to avoid dealing with this one individual. The nurses are nice, two in fact I'd describe as wonderful and total naturals at what they do, never really had an issue with the receptionists who have always gone out of their way to sort things out.

For me the one bad apple leaves a real bitter taste in my mouth for this surgery. Shame really.

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Responses

Response from Heath Lane Surgery 6 years ago
Heath Lane Surgery
Submitted on 22/12/2017 at 14:07
Published on nhs.uk at 14:31


Thank you for taking the time to comment and please can I apologise that you have left the surgery feeling more confused and disenchanted having undergone a past consultation with this particular Doctor. That is certainly not our intention. It is hard for me to take this forward without more specific facts. If you do want to write, ring or come in to see me to discuss further I would be more than happy to investigate and respond in a more detailed manner to you or any other patients who feel unhappy with their experience at the surgery.

Thank you

Ann Walsh, Practice Manager

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