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Amazing service

Story from nhs.uk

"Amazing service"

About: New Birmingham Dental Hospital

I have a 111 call and was referred to the dental hospital. I was given an appointment time very quickly and only had a 20 minute wait on arrival. The dentist and students were very friendly and reassuring (I have a fear of dentists and tend panic). I ended up having to have a tooth removed which with my fear of needles as well sent me into major panic mood. However the students were amazing and very patient with me. I can't thank them enough.

Only negative I had was the reception lady I spoke to was rude and honestly looked like she didn't want to be there and was very vague.

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Responses

Response from New Birmingham Dental Hospital 6 years ago
New Birmingham Dental Hospital

Submitted on 22/12/2017 at 16:03
Published on nhs.uk at 16:31

Dear Patient

Thank you for taking time to post your feedback on your experience at Birmingham Dental Hospital.

Your feedback is very valuable to us.

In order to pass the feedback to the people involved in your care and treatment, I will need your hospital number or NHS number and the date of your visit.

If possible, please email alison.last@bhamcommunity.nhs.uk or telephone me on 0121 466 7128 to let me know your details.

I look forward to hearing from you.

With best wishes

Alison Last

Associate Director of Patient Experience

B'ham Community Healthcare NHS Foundation Trust

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