"Rude unhelpful secretary"

My son has been under the paediatric consultant since January 2016 and I have had nothing but problems ever since he has been referred. They first cancelled a clinic appointment and didn't let me know so we attended to be turned away and told it had been rescheduled.

When we were eventually seen my son was given some medication and I was told we would be reviewed in 6 months time. I then receive a letter for MAY 2018!!! so nearly two years wait for a review while he is taking this medication personally I think this dangerous and a total lack of patient care. I called to ask for an earlier appointment to which I was told my son was added to a waiting list. I constantly had to chase and call the secretary who every time I have spoken she has been nothing but rude and disinterested.

We were given an earlier appointment for the beginning of December unfortunately my son was unwell and too poorly to attend. He had a chest infection and raging temperature so I called the morning of the appointment to let them know. I then a week later receive a letter stating we obviously are happy with my son and no longer need an appointment and due to trust policy we wont be receiving another appointment. I work for the trust so I know this isn't true and patients are always offered another appointment as it wasn't a DNA it was something out of my control and I let the department know. To receive a letter in such a tone is disgraceful. I called the secretary and explained and yet again she is rude and states there is nothing she can do and there are patients waiting until 2019 for appointments.

Staff need to have a bit more compassion and try to understand peoples different circumstances. I feel as if nobody wants to help me and I've run out of options.