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Care Opinion

Langlands Elderly Care Unit

Posted By Pharmie

"Langlands Elderly Care Unit"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a) Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a relative),

My mother was admitted to QE University Hospital’s Stroke Unit at the end of November. The care she received there was excellent.

The problems occurred when she was transferred to Langlands Elderly Care Unit. I cannot fault her nursing care but the cleanliness of the ward left a lot to be desired. My father was there for 9 hrs every day and barely saw any cleaning staff. As 6 patients share one toilet in the ward I feel that it should be cleaned frequently. Weekends were worst of all where Ward 57 seemed to be short staffed in all areas eg. nursing and HCW’s. As a result of this uncleanliness both my husband and I contracted Norovirus and were extremely ill.

Considering we had only spent time with Mum in the ward and had been nowhere else during that period it is a fair assumption to say that we contracted it on the ward. I feel the Facilities Manager need to be made aware of the unhygenic conditions within the ward and visitor toilet areas.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 03/01/2018 at 14:41
Published on Care Opinion at 15:13

picture of Nicole McInally

Dear Pharmie

Thank you for posting on Care Opinion.

I am pleased to read that your Mum received excellent care in the Stroke Unit. However, I am disappointed to read about the cleanliness in Ward 57 and that both you and your husband contacted Norovirus. I hope that you and your husband have now recovered.

I will share your post with my colleagues in Facilities and ask that they respond to the concerns that you have raised about cleanliness in the ward and the toilets.

I have also shared your post with the General Manager for Ward 57.

Please pass on my best wishes to your Mum.

Kind Regards

Nicole

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