"Disappointing Service"

I suffer from heart failure and I now feel the need to put in writing my disappointment at the incompetence of this surgery. I was told around 4 months ago that i needed to have an echogram. I waited over 4 weeks and when i had heard nothing i rang the administration department at the surgery only to be told that i had not attended an appointment. When i advised that i had not received the appointment they blamed the echocardiogram department. When i eventually went to that unit they told me that Hilltop should have informed me of the appointment. After changes to my medication I was advised by one of the doctors that they had made me an appointment to see a consultant. When i went for that appointment, to my amazement and annoyance was told that the appointment was for yet another echogram and not to see the consultant. I have waited over 4 months to see a specialist and who knows how much longer i now have to wait.